SHEIKE OUTLET Returns Policy

SHEIKE Outlet Returns Policy 

SHEIKE Outlet is a Final Clearance Outlet, bringing you amazing products at unbelievable prices! 

  • All products at SHEIKE Outlet are priced to clear, and are not eligible for a refund, credit or exchange unless faulty.
  • If an item is deemed faulty, SHEIKE will offer to repair, replace or refund the value of item.

 

    FAULTY ITEMS

    If you have received a faulty item, please email outlet@sheike.com.au with your order details, and a photo of the fault, and we will get back to you as soon as possible.

    As the SHEIKE Outlet operates separately to our store network faulty items are not able to be assessed or returned in store.

    If an item is deemed faulty, SHEIKE will offer to repair, replace or refund the value of item.  

    ASSESSMENT

    • When SHEIKE receives the item, it will be assessed by a senior team member and the SHEIKE Repairs Department 
    • The process of assessment and repair may take up to 3 weeks from when the garment is received by the Repairs Department. 
    • Once the repairs team has assessed the garment, you will be notified within the 3 week period if the product is deemed faulty or if more time is required for assessment.

    OUTCOME

    • If the item is deemed faulty, SHEIKE will offer to repair, replace or refund the sale price of the item plus delivery charges.
    • If the fault is “major” you can ask for a refund or replacement rather than a repair

    A fault is deemed “major” if:

    • Has a problem that would have stopped someone from buying the item if they had known about it;
    • Is unsafe;
    • Is significantly different from the sample or description; or
    • Doesn’t do what SHEIKE said it would, or what you asked for and can’t be easily fixed.

    If you were informed the items were faulty at the time of purchase, you will not be eligible to process a faulty return.

    CONSUMER GUARANTEES

    All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.

    This Policy is to be read in conjunction with our Terms + Conditions and applies to all purchases made through SHEIKE Outlet.

    LAST UPDATED:  May 2024